SUPPORT Documents

Thales Support Services Terms & Conditions

Thales’s Support Services offerings are described and limited by the Thales Support Services Offerings document which is available here:
Under the Support Plans section. Sales of such services are subject to Thales’s Standard Terms and Conditions document, which is available here:
The Guide to using Thales technical support “WELCOME PACK” located at: 
Any order of Support Service is an acceptance of such Services limited, defined and condition by both such documents and Thales hereby rejects
any additions or modifications to such limitations, terms and conditions
SUPPORT RENEWAL POLICY – is available here:

Customer Support Portal Registration:

Thales Support Renewal Policy

Thales Support Renewal Policy (ru) full document

Thales Support Renewal Policy (ru) Policy 2021_ru_short.pdf

Thales Support Guidelines and

Direct link to Thales Customer
Support Portal

Technical Blogs: Product News, Downloads, Customer Release Notes, & More

Send Support Request to the Distributor

Support Request Form